Viable secures $5M funding to go to market with AI-powered customer feedback analytics. Featuring CEO / Co-founder Dan Erickson artwork
Orchestrate all the Things podcast: Connecting the Dots with George Anadiotis

Viable secures $5M funding to go to market with AI-powered customer feedback analytics. Featuring CEO / Co-founder Dan Erickson

  • S3E25
  • 33:17
  • May 12th 2022

There is an implicit assumption in most analytics solutions: the data being analyzed, and the insights derived, are almost exclusively quantitative. That is, they refer to numerical data, such as number of customers, sales, and the like. 

But when it comes to customer feedback, perhaps the most important data is qualitative: text contained in sources such as feedback forms and surveys, tickets, chat and email messages. The problem with that data is that, while valuable, they require domain experts and a lot of time to read through and classify. Or at least, that was the case up until now.

This is the problem Viable is looking to address.

Article published on VentureBeat

Orchestrate all the Things podcast: Connecting the Dots with George Anadiotis

I've got tech, data, and media, and i'm not afraid to use them.

My name is George Anadiotis, and i am a writer, a planner and a doer. I am an Onalytica Top 100 Influencer in Big Data and Cloud, a Knowledge Graph expert, and a VentureBeat and ZDNet contributor, among other things.

Linked Data Orchestration is my brand. This podcast is where i share my work, as well as conversations with people who bring interesting news and views to the table.

I've hosted from the likes of Gary Marcus and Andrew Ng to emerging thinkers and innovators across multiple domains. To subscribe to the Podcast on Apple Podcasts, Spotify, Google Podcasts, Amazon Music and more, hit the Subscribe button!

Some might call this futurism; let's just say it's connecting the dots.

Coming from a technology background, i've had the chance to learn to play many instruments on the way to becoming a one man band and an orchestrator.

Before starting a career as an analyst and journalist, i served Fortune 500, startups and NGOs as a consultant, built and managed projects, products and teams of all sizes and shapes, and got involved in award-winning research. I still try to do that stuff as much as possible.